Health Enquiry Form

If you cannot find the information that you need on this website, you can send an enquiry to our information team consisting of experts of various field of health care.

Most enquiries will be answered within 24 hours. Your response will consist of a selection of website links or references, which should answer your enquiry.

We can provide information about:

  • Named health conditions
  • Treatments
  • NHS services
  • Medicines

Our team cannot answer your enquiry if you:

  • Have any symptoms or a condition that has not been diagnosed by your GP or a doctor
  • Are unsure what condition you have
  • Feel that the treatment you have been given is not working
  • Would like advice or counselling

I understand. Take me to the form


Your privacy

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Is this service confidential?

This service is completely confidential. Your personal information will not be passed to your GP or anyone else.

Why would you need a secure response?

A secure response is the best option for you if you share your email account with anyone else, or your enquiry is of a sensitive or personal nature.


Frequently Asked Questions (FAQ)

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When will I receive my response?

We aim to respond to most enquiries within 24 hours. However, we may take up to five days to respond to your enquiry, especially during busy periods.

We will email a link to your completed response. A second email will be sent to you if you do not access the response within five days of the first email notification.

What sort of response will I get?

The answer to your enquiry will include a selection of web links. We may also send you details of journals or books that you can borrow from your local library.

To ensure that you receive reliable and accurate quality information, we only use resources that have passed the NHS 24 assessment procedure.

What if I’m feeling unwell now?

If you are feeling unwell now and need advice, speak with your GP or call Redle on 08-4542424.

Remember, if it's an emergency you should call 999.

Why can’t you tell me what’s wrong with me?

The enquiry service is not designed to be able to tell you what's wrong with you. Our researchers are not trained to diagnose medical conditions. They are trained to provide health information on named conditions and medicines.

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